Description: The position is based in Baton Rouge and works closely with the company’s service center and vendors.
Responsibilities:
- Act as primary point of assistance for service center and vendors;
- Obtain price quotes from vendors for resale to customers;
- Provide price quotes, payment terms, and delivery specifications for customers using the
- company database;
- Provide technical assistance and support for customers regarding technical specifications of
- products;
- Understand and utilize various exchange items. Evaluate price of exchange vs. cost of repair
- Check in equipment as delivered tag items with job numbers, enter into inspection schedule,
- source standard replacement parts for units;
- Update quotes and order parts for repairs;
- Create inspection documentation summarizing findings on inspection for customer review
- Create Service Work Orders for job orders
- Update Service Schedule in shop
- Work with Director of Operations to maintain service work spreadsheet and update job statuses in real time
- Maintain various records and files including customer lists, product lists and discounts;
- Develop deep understanding of product offerings and pricing as aligned with customer needs;
- Establish rapport and provide prompt responses to internal and external customers;
- Work with shop assistant/front office to maintain inbound/outbound freight, including: confirmation of items on arrival and file claims as needed; confirmation of packaging quality of outbound freight meets standards
- Perform all other duties as assigned by management in a professional and efficient manner
Requirements and Qualifications:
- Two or more years-experience with rotating equipment is preferred
- Track record of hands-on work experience industrial based businesses
- Candidate must have strong initiative (self-starter), independent worker
- Candidate must have a strong attention to detail throughout job completion
- Candidate should have reliable transportation to and from work
- Candidate must thrive in a team environment
- Candidate must thrive in a fast-paced environment and maintain organization across all
- projects.
- Candidate must be able to work well within an organization involving industry professionals,
- sales teams, other professionals, and staff
